The Lasercare Basic service suite from Printer Plotter Pro offers robust protection against common printer failures. Our certified technicians ensure cost-effective solutions, maximizing employee productivity, minimizing business risks, and effectively managing support costs.
This Lasercare Basic suite includes:
- Onsite proactive maintenance every six months
- Unlimited on-call onsite support
- Unlimited phone and email support
- Warranty fulfillment on Original Equipment Manufacturer printers
- Comprehensive printer documentation
- Online tracking of each printer incident
- Free toner delivery with guaranteed lowest price (OEM or Remanufactured)
Biannual Maintenance Visits:
Our proactive approach with biannual maintenance visits allows us to quickly identify and resolve issues, minimizing downtime. We tag each printer, maintain a serial number database, and provide efficient diagnosis and resolution.
Dedicated Account Manager:
Your dedicated account manager ensures swift service via email, online tracking, or phone contact. They assess and mobilize technicians promptly, reducing user productivity loss and reactive maintenance costs.
24×7 Unlimited Priority Support:
Our priority support offers 24/7 availability, ensuring your printers run smoothly. Your account manager determines appropriate fixes, installs patches, tests printers, and documents all repairs.