The Printer Plotter Pro Lasercare Complete offers comprehensive protection against common printer issues, minimizing disruptions and maximizing employee productivity. Certified technicians, with depth and experience, provide cost-effective solutions for a flat fee.
This Lasercare Complete suite includes:
- Onsite proactive maintenance every six months
- Designated parts replacement
- Unlimited on-call onsite support
- Unlimited phone and email support
- Warranty fulfillment on Original Equipment Manufacturer printers
- Comprehensive printer documentation
- Online tracking of each printer incident
- Free toner delivery with guaranteed lowest price (OEM or Remanufactured)
Biannual Maintenance Visits:
Our proactive approach with biannual maintenance visits ensures quick issue identification and resolution, reducing downtime. We tag each printer, maintain a serial number database, and provide efficient diagnosis and resolution.
Dedicated Parts Replacement:
Lasercare Complete includes designated parts replacement, offering comprehensive protection against common failures. It guarantees prompt repair service with one phone call.
Dedicated Account Manager:
Your dedicated account manager ensures swift service via email, online tracking, or phone contact. They assess and mobilize technicians promptly, reducing user productivity loss and reactive maintenance costs.
24×7 Unlimited Priority Support:
Our priority support ensures 24/7 availability for addressing printer issues promptly. Your account manager determines appropriate fixes, installs patches, tests printers, and documents all repairs.